Privacy Policy – Pendulum Therapy Services

Last updated: 02/12/2025

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Pendulum Therapy Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, and protect your information in line with UK GDPR and professional ethical standards.

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1. What Information We Collect

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We may collect the following information:

When you contact us

• Your name

• Email address

• Phone number

• Any information you choose to share in your enquiry

During therapy

• Personal information relevant to your wellbeing and therapeutic work

• Session notes (brief, factual, stored securely)

• Emergency contact details

• GP details (if provided)

Website interactions

• Basic cookies and analytics (non-identifying)

• Booking or payment information processed securely by third-party providers

We do not sell, share, or use your information for marketing.

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2. Why We Collect Your Information

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We use your information to:

• Respond to enquiries

• Arrange and deliver therapy sessions

• Maintain accurate records as required by professional standards (BACP)

• Keep you safe and provide appropriate care

• Meet legal or ethical obligations

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3. How Your Information Is Stored

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All information is stored securely and protected by password-protected devices and encrypted storage where appropriate.

Therapy notes are:

• Kept separate from identifiable personal information

• Stored securely

• Kept only for the required time (usually 7 years, unless stated otherwise)

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4. Confidentiality & Its Limits

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Your information is confidential and will not be shared unless:

• You request it

• We become aware of serious risk to you or someone else

• There is a legal requirement (e.g., safeguarding, terrorism, or court order)

• We discuss information anonymously in supervision, as required by BACP

In all other circumstances, your privacy is fully respected.

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5. Third-Party Providers

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We may use trusted third-party services such as:

• Wix (website hosting)

• Email providers

• Booking or payment systems

• Online video platforms (if using remote sessions)

These services comply with GDPR and do not have access to therapy notes.

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6. Your Rights (GDPR)

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You have the right to:

• Access your information

• Request corrections

• Request deletion (where appropriate)

• Withdraw consent

• Make a complaint

If you wish to exercise these rights, please contact us at:
📩 [your email address]

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7. Contact

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Pendulum Therapy Services
📍 Based in UK
📩 Email: [your email]
🌐 Website: [your website URL]

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If you have any questions about this policy, you are welcome to contact us at any time.